LiveBill Account Deletion

Last updated: October 13, 2026

This page explains how to delete your LiveBill account and details what happens to your personal data when you do. LiveBill is developed by InnoVision Labs.

Option 1: Delete your account instantly from the app

If you currently have LiveBill installed:

1. Open LiveBill and sign in to your account.
2. Tap the menu icon (☰) in the top-right corner of your Dashboard. (If LiveBill opens on the role screen, tap Seller or Customer first.)
3. Tap Delete account.
4. Confirm by tapping Delete in the confirmation dialog.
5. Confirm it's you: enter your password if you use a LiveBill password account, or choose your account if you signed in with Google. This check happens every time, before anything is deleted, and protects your account from being deleted by someone else holding your phone.
6. LiveBill then deletes your account. It shows Deleting your account… and can't be used until that's finished, then returns you to the sign-in screen.

Processing time: deletion takes effect immediately, with no waiting period, provided you don't currently have a bill open or in checkout (see below).

Option 2: Request deletion by email

If you no longer have the app installed, email creativesath@innovision-labs.com and ask us to delete your account.

• Email requirements: please send it from the address associated with your LiveBill account — your verified Google account address, or the email you registered for a LiveBill password account. We use this to confirm the request is genuinely yours.
• Processing time: these requests are processed manually, and we aim to complete them within 7 days of receipt.

Key requirement: finish or leave any open sale first

If you have a bill session actively open or in checkout — either as a seller running a live session or a customer tracking one — account deletion is temporarily blocked. You must finish, close, or leave the active sale first, which protects the other party from a sale being cut short mid-transaction. Once no session is in progress, deletion proceeds immediately as described above.

What personal data is deleted

When your account is deleted, the following is permanently removed from our systems:

• User profile data: your display name, email address, shop name, address, and phone number.
• Usage and fair-use counters: the counts tracking your account limits — bills started, item changes, PIN attempts, cancellations, and your hourly and monthly database usage totals.
• Ad-frequency data: the hourly cost and ad-revenue estimates kept for your account, and the running balance carried from earlier hours.
• Device identifier: the app-generated token held against your account, and the time that device last signed in, to enforce the single-active-device policy.
• Age confirmation: when you confirmed you are 18 or older, and the date of the version of our terms you agreed to.
• Records from earlier versions: anything an earlier version of the app kept against your account that this one no longer uses, such as whether your last post-sale ad was watched (listed in our Privacy Policy).
• Your sales and purchase history: every invoice is removed from your history. Invoices the other party no longer has in theirs are deleted outright; the rest stay in their history for them (see below).
• Authentication record: your Firebase Authentication account. (We never hold your password — see our Privacy Policy.) You'll need to sign in again to use LiveBill afterward, which creates a new, empty account.

Everything above is stored in a single user record, which is removed in full — not field by field — so nothing from that list is left behind.

Your saved payment QR code is stored only on your own device and is never uploaded to our servers, so it is not part of this deletion. The same goes for the other things LiveBill keeps only on your phone — the role you last used, the country you chose for your currency on a phone that couldn't report its own, your display preferences, when a full-screen ad was last shown, whether you've seen the tip on closing a stuck ad, and cached copies of your recent invoices, today's totals and your age confirmation. Uninstalling the app, or clearing its data, removes all of them, along with the local copy of the device identifier.

What data is retained, and why

An invoice still in the other party's history is not deleted when you delete your account. It stays in their history, so the other party — the seller or the customer — keeps an accurate, unaltered record of a sale that genuinely happened, which neither side should be able to erase unilaterally after the fact. This is also described in our Privacy Policy.

Please note what a retained invoice still contains, since your account record being gone does not empty the invoices themselves:

• The account identifier of the seller and, where one joined, the customer. These no longer resolve to a profile once that account is deleted, but the identifier itself remains on the invoice.
• The seller's shop name, address, and phone number as they stood when the sale completed — these are copied onto each invoice so it stays a complete record. If you sold through LiveBill, those details therefore remain visible on your past invoices in your customers' history after you delete your account.
• The line items, discounts, currency, totals, and timestamps of the sale.

How long retained invoices are kept: while the invoice is in the other party's history. Each party keeps a completed invoice while it is among their 10 most recent; it leaves their history when newer sales push it out, when they delete it from their history, or when they delete their account. Once it is in neither history it is deleted — carried out by the app on the other party's phone the next time it updates their history. A bill's live record — whether or not it became a completed sale — is deleted automatically: a cancelled bill typically within a day of being cancelled, and any other typically within two days of being opened or reaching checkout (or sooner, if a new bill reuses its PIN and overwrites it). A sale completed with an earlier version of the app keeps its live record until its PIN is reused; if you want one of those removed sooner, email us using Option 2 above.

Apart from the invoice contents described above, we retain none of your personal profile or authentication data. There is no additional retention period for anything listed under "What personal data is deleted" — it is removed as part of the deletion itself — immediately for an in-app deletion, or once we process an emailed request (we aim to do so within 7 days).

Questions, or something you'd like handled differently? Please get in touch at creativesath@innovision-labs.com — we'd much rather hear from you directly than have you left unsure. Whether you want to know exactly what we still hold, need the shop details on a specific past invoice addressed, or aren't certain your deletion went through, write to us and we'll look into it. Requests about a retained invoice are reviewed case by case, balanced against the other party's right to keep an accurate record of a transaction that genuinely took place.

Contact

Questions about account deletion: creativesath@innovision-labs.com

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